6513 1343  Yishun Ave 9 | 6235 5448   YISHUN AVE 5 | 6466 6684   Upper Bukit Timah | 6250 8845   Bishan | 6252 2119   Toa Payoh



Got Further Questions?
Let Us Put Your Worries to Rest.

At Greatlink Employment, we handle all aspects of the hiring process to ensure a smooth transition and compliance with Singapore law. Our services include:

  • Initial interview and selection
  • Work permit application
  • Security bond and insurance
  • Travel arrangements
  • Medical screening
  • Training, and etc

Rest assured, we prioritize a seamless transition while adhering to all legal requirements in Singapore.

Our FAQ section provides further answers and comprehensive information to guide you throughout the hiring journey.

Costs

How much is my maid’s levy?

Here’s a breakdown based on the levy structure for hiring migrant domestic workers (MDWs):

Standard MDW Levy:

Monthly: $300

Daily: $9.87

Additional MDW Levy (for each additional MDW):

Monthly: $450

Daily: $14.80

Payment Method:

The levy is to be paid by domestic employers at the end of each month.

Payment should be made only in the form of GIRO payments.

Failure to maintain a valid GIRO account can result in the cancellation of the maid’s work permit.

Start of Levy:

For a first-time maid, the levy begins on the fifth day of her arrival (excluding the day of arrival).

For subsequent maids, the levy begins the day after her arrival.

Deadline for Payment:

Employers have until the 17th day of the following month to make the payment.

If the 17th falls on a non-working day, the deduction will be made on the next working day.

This information should help employers understand their obligations regarding the MDW levy and ensure timely payment to avoid any issues with the work permit.

Are there any Maid Levy Concessions?

Yes, there are indeed Maid Levy Concessions available for certain situations. Here’s a summary of the concessions:

Concession for Elderly, Persons with Disabilities, or Children:

Employers who engage a maid to look after an elderly person aged at least 67, a person with disabilities, or a child under the age of 16, are eligible for a subsidized levy.

The subsidized levy is $60 per month.

Daily rate: $1.98

There is a cap of 2 helpers per household for this concession.

Each helper’s levy is based on 1 eligible person in the household.

Waiving of Maid’s Levy:

The maid’s levy can be waived in certain situations:

If the maid is on overseas leave for at least 7 consecutive days, capped at 60 calendar days per calendar year.

If the maid is on hospitalization leave issued by Singapore hospitals, capped at 60 calendar days per calendar year.

If the maid does not return to Singapore after overseas leave.

If the maid is under police custody or housed at the embassy.

If the maid passed away.

These concessions aim to provide support to households that require assistance in caring for elderly individuals, persons with disabilities, or children, and also accommodate unforeseen circumstances that may affect the maid’s employment.


Can I claim tax relief for maid levy?

Yes, you can claim tax relief for maid levy under certain circumstances. Here’s who is eligible:

Married Woman Elected for Separate Assessment:

If you are a married woman who has been elected for separate assessment, you are eligible to claim tax relief for maid levy.

Married with Non-Resident Husband:

If you are married and your husband is not a resident in Singapore, you can claim tax relief for maid levy.

Separated, Divorced, or Widowed:

If you are separated, divorced, or widowed and living with your unmarried child for whom you can claim child relief, you are eligible to claim tax relief for maid levy.

These eligibility criteria aim to provide tax relief to individuals who may have additional caregiving responsibilities and expenses due to their marital or family circumstances.

Who is responsible for the medical expenses of my maid?

As an employer, you are responsible for the medical expenses of your maid. Here are the key points:

Employer Responsibility:

The employer is responsible for covering all expenses related to the medical care of their migrant domestic worker (MDW). This includes both outpatient and inpatient treatment, as well as hospitalization if necessary.

Prohibition on Passing Costs to Maids:

Employers are not allowed to pass the cost of medical care onto their maids. It is the employer’s obligation to bear the full cost of any medical expenses incurred by the maid.

Insurance Coverage:

It’s strongly advised for employers to purchase comprehensive insurance coverage for their maids. This coverage can help offset the costs of medical treatment and hospitalization, providing financial protection in case of unexpected medical occurrences.

Considerations:

Employers should consider upgrading their insurance plans to ensure adequate coverage for medical expenses. This ensures that the maid receives the necessary medical care without imposing a financial burden on the employer or the maid.

By shouldering the responsibility for your maid’s medical expenses and securing appropriate insurance coverage, you can ensure the well-being of your maid while fulfilling your obligations as an employer.

Package

Agency Fee Package

Agency Fee Online Package Only

Part A: Basic Agency Fee

DescriptionBefore DiscountOption 1Option 2
Agency Fee (New Arrival)   $738  $369  $69
Agency Fee (Transfer MDW)   $1,738  $1238  $938
Renewal +$35   $120

Part B: Additional Fees

DescriptionCost
Ex – Singapore / Taiwan / Hong Kong$200
Ex – Malaysia / Middle East$100
Chinese Speaking$200

Part C: Others

DescriptionCost
1) Work Permit App $35, Issuance $35$70
2) Doc Fee (NEW & TRF)$55
3) Settling – In – Program (SIP)$75
4) Medical 2w/ Transport Airport 1w / Thumbprint 2w$290
5) Air Ticket / Ferry Charges$250
6) Overseas Employment Certificate (POEA)$350
7) Indonesian Embassy Contract (EC)$350
8) Replacement Transfer Maid
*waive for Option 1 (for 12 months)
$400

Part D: Insurance

Insurance OptionCost
Insurance without Waiver$545 / $588.60 / $654
Insurance with Waiver
*covered $5000 (excess $250) if MDW missing
$599.50 / $643.10 / $708.50

Online services

* Confirmation through website

* Option 1: Free of charge on replacement fee for 12 months. Only pay to MOM on Apply Fee + E – Issue or SIP fee. 

* Option 2: Additional special discount $300 (unlimited replacement for 12  months) (need to pay Part C 1, 2, 3, 4, 5 or 8)

* Additional service deployment send to employer appointed location. (Transport fee $30)

Direct Hire Fee Package

Direct Hire Fee Package

PART A: BASIC AGENCY FEE (💜 DIRECT HIRE) TOTAL: $1800

DescriptionCost
Filipino/ Indonesia/ Myanmar (With No Placement Fee)$590
Work Permit App $35, Issuance $35$70
Medical 2w/ Transport Airport 1w / Thumbprint 2w$290
Processing Fee (oversea)$600
Air Ticket / Ferry Charges (etc)$250

Total: $1,800

PART B: INSURANCE

Insurance OptionCost
Insurance without Waiver$545.00 / $588.60 / $654.00
Insurance with Waiver$599.50 / $643.10 / $708.50

Online services

* Confirmation through website

* Additional service deployment send to employer appointed location if needed.

What happens after the full package fee payment is made?

Once the full package fee payment is received, the following steps will be taken:

  • Application for Ready Passport:
    The application process will be initiated within 24 hours.
  • The bio-data of the new arrival MDW (Migrant Domestic Worker) will be shown below:

         New Arrival MDW:

  • ID Indonesian
  • MM Myanmar
  • Indian
  1. Estimated Pick-Up Time:
  • Indonesian, Myanmar, Indian MDWs: 1 to 3 weeks.
  • Filipino MDWs: 4 to 6 weeks.
  1. Expedited Service:
  • We will expedite the process as fast as we can if there is an urgent need.

Payment

What is the procedure to make a payment for the package fees?

To make a payment for the package fees, you can choose one of the following methods:

Method 1: Bank Transfer

  1. Prepare Your Payment Information:
  • UEN Number: 202241911Z
  • UOB Account Number: 6573027687
  1. Log In to Your Bank Account:
  • Access your bank’s online banking platform or mobile banking app.
  1. Initiate a Funds Transfer:
  • Select the option to transfer funds or make a payment.
  1. Enter the Payment Details:
  • Recipient Name: Greatlink Employment Pte Ltd
  • UEN Number: 202241911Z
  • Bank: United Overseas Bank (UOB)
  • Account Number: 6573027687
  • Amount: (Enter the package fee amount)
  • Reference/Remarks: (Kindly include maid’s bio reference and the full name of the MDW)
  1. Review and Confirm:
  • Double-check all entered details to ensure accuracy.
  • Confirm and authorize the transaction.
  1. Save and Email the Transaction Receipt
  • Upon successful payment, please save a copy of the transaction receipt for your records and email us the receipt to us at greatlinkmaid@yahoo.com.

Method 2: QR Code Payment

  1. Open Your Banking App:
  • Open your bank’s mobile app on your smartphone.
  1. Select the QR Code Payment Option:
  • Look for the option to scan a QR code to make a payment.
  1. Scan the QR Code:
  • Use your mobile app to scan the QR code provided below.

  1. Enter the Payment Amount:
  • Enter the package fee amount.
  1. Review and Confirm:
  • Ensure all payment details are correct and confirm the transaction.
  1. Save the Transaction Receipt:
  • Save a copy of the transaction receipt for your records once the payment is successful.
What is the insurance payment process?

To make the insurance payment, you can choose one of the following methods:

Payment Methods:

  1. QR Code Payment:

Steps:

  • Open your bank’s mobile app.
  • Select the QR code payment option.

Scan the QR code provided below:


Tokio Marine

  • Enter the insurance fee amount.
  • Review and confirm the transaction.
  • Save the transaction receipt for your records.
  1. Bank Transfer:
  • OCBC Account Number: 645 062761 001

Steps:

  • Log in to your bank’s online platform or mobile app.
  • Select the option to transfer funds or make a payment.
  • Enter the following details:
  • Recipient Name: (Your Company/Organization Name)
  • Bank: OCBC
  • Account Number: 645 062761 001
  • Amount: (Enter the insurance fee amount)
  • Reference/Remarks: Kindly include maid’s bio reference and the full name of the MDW.
  1. Review and Confirm:
  • Double-check all entered details to ensure accuracy.
  • Confirm and authorize the transaction.
  1. Save and Email the Transaction Receipt
    Upon successful payment, please save a copy of the transaction receipt for your records and email us the receipt to us at greatlinkmaid@yahoo.com.
What should I do if I encounter an issue during the payment process?
  • If you encounter any issues during the payment process, please contact your bank’s customer service for assistance. Additionally, you can reach out to our support team at [support email/phone number] for further help.
How will I know if my payment has been received?

You will receive a confirmation email from us once your payment has been processed successfully. If you do not receive a confirmation within 24 hours, please contact our support team at [support email/phone number].

Situations

How Can My Maid Send Money Home?

To facilitate sending your maid’s monthly salary back home regularly, there are several Remittance Service Providers and Banks available.

Guidelines for Migrant Domestic Workers (MDWs):

Avoid Congregating: MDWs are advised not to congregate in large groups when running errands, including remitting money.

Prompt Return: It’s recommended that all MDWs return home immediately after completing errands such as remittance of money.

Alternative Options:

E-Remittance: If your helper cannot secure an appointment for in-person remittance at designated locations, encourage them to explore e-remittance options or visit a remittance agent at another location. An e-appointment for e-remittance can be made via the provided link.

Benefits of Using Banks for Remittance:

Convenience: Bank transfers offer a convenient means of funds transfer.

Safety: They are considered safe and secure.

Account Opening Required: Your Migrant Domestic Worker (MDW) will need to open an account with the bank to carry out her bank transfers.

Benefits of Using Other Companies for Remittance:

Cost-Effectiveness: Other remittance companies may offer cheaper rates for small amount transfers.

No Account Opening Required: They typically do not require account opening and can operate without it, although registration fees may apply.

No Deposit Maintenance: No deposit is required to maintain an account.

Ensure Licensing: Ensure to conduct due diligence to ensure the remittance company is licensed.

Varied Speed: Remittance through these companies could be faster or slower compared to banks, depending on the specific remittance company.

This structured content provides clear guidance on how your maid can send money home, including alternative options and benefits of using banks or other remittance companies.

Click Here for the List of Remittance Service Providers
Click Here for the List of e-Remittance Service Providers

What Should I Do When My Maid Runs Away?

Discovering that your maid has gone missing can be distressing, but it’s essential to take immediate steps to address the situation effectively.

  1. Try Establishing Contact with Your Maid:

Before jumping to conclusions, make efforts to establish contact with your maid. Check your neighborhood and surroundings to see if she might have wandered off unintentionally.

  1. Check if Her Belongings Are Still Around:

Inspect if your maid has taken her personal belongings, especially her passport. If these items are missing, it’s likely she has left intentionally.

  1. Inform Your Maid Agency:

Reach out to your Singapore Maid Agency promptly. They can assist in monitoring for any return or contacting her training center or family members to gather information on her whereabouts.

  1. File a Police Report:

If your efforts to locate your maid are unsuccessful, file a police report. Law enforcement can investigate her disappearance and reach out to relevant authorities, such as embassies, shelters, and hospitals, to track her down.

 

 

  1. Cancel Her Work Permit:

If your maid remains missing after a reasonable period, consider canceling her work permit. This action stops levy payments and designates her as an overstayer. However, before repatriating her, she may face legal consequences, such as fines or imprisonment, for overstaying.

Taking these steps can help manage the situation effectively and increase the chances of locating your missing maid. Remember to stay calm and seek assistance from relevant authorities and agencies to ensure a swift resolution.

What Should I Do If My Maid Got Pregnant?

Discovering that your maid is pregnant can be a challenging situation to navigate. However, it’s essential to understand and comply with the regulations set by the Ministry of Manpower (MOM) in Singapore.

  1. Inform MOM and Terminate the Contract:

Under MOM regulations, maids on work permits cannot become pregnant or give birth unless they are married to Singapore citizens or permanent residents with government permission. As an employer, you should inform MOM and terminate your maid’s contract promptly upon discovering her pregnancy.

  1. Follow MOM Guidelines for Notification:

According to MOM guidelines, employers are obligated to inform MOM’s Work Pass Division through their web portal. When notifying MOM, provide the following information:

  • Name of Maid
  • Work Permit Number
  • Doctor’s letter or medical memo confirming her pregnancy
  • Citizenship of the maid’s spouse (if applicable)

  1. Cancel Maid’s Work Permit and Arrange Repatriation:

Following notification to MOM, your maid’s work permit must be canceled. As her employer, you are responsible for purchasing her air ticket to be sent back to her home country. She must be repatriated promptly in accordance with MOM regulations.

  1. Risks of Non-Compliance:

Employers who fail to comply with these regulations risk forfeiting the $5,000 security deposit held by MOM.

It’s crucial to handle this situation with sensitivity and in accordance with legal requirements. By following these steps, you can ensure compliance with MOM regulations and manage the situation appropriately.


What Happens If I Have a Prolonged, Unresolved Issue with My Helper?

Encountering prolonged and unresolved issues with your helper can be distressing, but there are steps you can take to address the situation effectively.

  1. Contact Greatlink for Assistance:

Reach out to any of the 5 branches of Greatlink. They are available to provide mediation and counseling services to both you and your helper as an initial step towards resolving the issue.

  1. Mediation and Counseling Services:

Greatlink can facilitate mediation sessions between you and your helper to address concerns and find mutually agreeable solutions. Counseling services may also be provided to help both parties navigate through the challenges effectively.

  1. Maintain Open Communication:

Throughout the mediation and counseling process, maintain open and honest communication with Greatlink. Clearly articulate your concerns and listen to your helper’s perspective to facilitate constructive dialogue and resolution.

  1. Seek Legal Advice if Necessary:

If the issue persists despite mediation efforts, consider seeking legal advice from relevant authorities or legal professionals specializing in employment matters. They can offer guidance on your rights and obligations as an employer.

  1. Explore Alternative Solutions:

If mediation and counseling do not lead to a satisfactory resolution, explore alternative solutions such as amicable termination of employment or seeking a replacement helper through Greatlink or other reputable agencies.

  1. Prioritize Well-being and Fair Treatment:

Throughout the process, prioritize the well-being and fair treatment of both you and your helper. Approach the situation with empathy, understanding, and a commitment to finding a mutually beneficial resolution.

By proactively seeking assistance from Greatlink and exploring various options, you can effectively address prolonged and unresolved issues with your helper and work towards a positive outcome.

 

Regulations And Process

How Long Does It Take for My Maid to Arrive?

The timeline for your maid’s arrival in Singapore depends on various factors, including document processing, entry approval dates issued by MOM, and any additional requirements based on her country’s legislation. Here’s an overview of the typical process:

 

  1. Work Permit Approval:

Once you have selected your helper, the processing for her work permit will begin.

If her documents, such as her passport, are ready, her work permit application should take less than a week for approval.

  1. Arrival Timeline:

If your maid’s work permit is approved without the need for additional processing, it will take about a month for her to arrive in Singapore.

However, if she requires other forms of document processing based on her country’s requirements, it may take about 2 months for her to arrive.

The availability of the Entry Approval date issued by MOM also plays a significant role in determining your maid’s arrival date.

  1. Covid-19 Situation:

Due to the current Covid-19 situation, it’s essential to note that your helper will still need to undergo a 14-day quarantine period upon her arrival in Singapore.

After completing quarantine, she will proceed for her medical check-up and may need to complete the Settling In Programme, which is required for all foreign domestic workers working in Singapore for the first time.

  1. Work Permit Processing:

Your maid will be required to pass her medical examination and have her work permit issued within 14 days of arriving in Singapore.

Engaging Greatlink Employment offers numerous benefits for those seeking domestic staffing solutions. Here’s why you should consider choosing Greatlink Employment for your maid hiring needs:

  1. Comprehensive Services:

Greatlink Employment offers a wide range of services to streamline the maid hiring process. From initial consultations to post-placement support, they handle every aspect to ensure a hassle-free experience for clients.

  1. Professional Expertise:

With years of experience in the industry, Greatlink Employment boasts a team of professionals who understand the complexities of maid recruitment. They leverage their expertise to match clients with suitable candidates and navigate through legal requirements seamlessly.

  1. Personalized Solutions:

Greatlink Employment recognizes that each household has unique requirements. They take the time to understand clients’ needs and preferences, offering personalized solutions tailored to meet specific domestic staffing needs.

  1. Extensive Candidate Pool:

Greatlink Employment maintains an extensive database of qualified maid candidates. This allows them to efficiently match clients with suitable candidates based on skills, experience, and cultural compatibility.

  1. Ongoing Support:

Beyond the placement process, Greatlink Employment provides ongoing support to both clients and maids. Whether it’s assistance with contract renewal, troubleshooting issues, or providing training resources, they are committed to ensuring a positive experience for all parties involved.

  1. Transparent Communication:

Greatlink Employment values transparent communication with clients. They keep clients informed at every step of the process, addressing any concerns promptly and maintaining open lines of communication throughout the employment period.

  1. Regulatory Compliance:

As a reputable agency, Greatlink Employment adheres to all regulatory requirements and industry standards. Clients can trust that their services comply with relevant laws and regulations, providing peace of mind throughout the hiring process.

  1. Dedication to Client Satisfaction:

Greatlink Employment is dedicated to client satisfaction. They prioritize the needs and preferences of clients, striving to exceed expectations and build long-lasting relationships based on trust and reliability.

By engaging Greatlink Employment, clients can expect a seamless and efficient maid hiring process, backed by professional expertise and personalized service.

What is a Security Bond (Security Deposit of $5000)?

The security bond of $5,000 applies to employers of migrant domestic workers (MDWs) in Singapore. Its primary purpose is to ensure that employers uphold their responsibilities towards their domestic workers, including their upkeep, prompt salary payment, and timely repatriation if necessary.

 

Purpose of the Security Bond:

Responsibility: The security bond serves as a financial guarantee that employers remain responsible for the well-being and maintenance of their migrant domestic workers.

Salary Payment: It ensures that employers adhere to the agreement of paying their domestic workers’ salaries promptly and in full.

Repatriation: In the event of the worker’s repatriation, the security bond helps cover the associated costs, ensuring timely and appropriate arrangements are made.

Forfeiture Conditions:

Employer Violations: The security bond may be forfeited if the employer violates the conditions of the Work Permit.

Worker Misconduct: However, if the domestic worker breaches these conditions through her own actions (e.g., getting pregnant), the employer will not be held liable, and the security deposit will not be forfeited.

Worker Absconding: In cases where the domestic worker absconds, and the employer is unable to repatriate her, only half of the security bond will be forfeited. This is contingent upon the employer demonstrating reasonable efforts to locate the worker.

Mitigation of Forfeiture:

Reasonable Efforts: Even in situations where the domestic worker absconds and the employer struggles to repatriate her, only half of the security bond will be forfeited, provided that the employer has made reasonable efforts to locate her.

Covering Repatriation Costs: The forfeited sum will then be utilized to cover the expenses associated with repatriating the domestic worker.

Understanding the purpose and conditions surrounding the security bond ensures that both employers and domestic workers are aware of their respective obligations and rights, contributing to a fair and responsible working environment.

Are There Other Alternatives to the $5,000 Security Deposit?

Yes, there are alternative options to the $5,000 security deposit requirement for employers of migrant domestic workers (MDWs) in Singapore.

  1. Maid Insurance Policy:

One alternative is to purchase a maid insurance policy, which is a more cost-effective option compared to the security deposit.

These insurance policies offer coverage for various areas of concern, such as medical expenses, personal accidents, and even runaway bonds, depending on the policy selected.

  1. Coverage Options:

With maid insurance policies, employers have the flexibility to choose coverage options that best suit their needs and preferences.

For example, if there’s a concern about the domestic worker absconding, employers can opt for a policy that includes a runaway bond to provide financial protection in such situations.

  1. Legal Requirement:

It’s important to note that while maid insurance policies offer an alternative to the security deposit, employers may still be liable for the forfeiture of $5,000 if they fail to repatriate the maid for any reason.

This liability remains because repatriation of the domestic worker is a legal requirement mandated by the Law of Singapore, regardless of whether an insurance policy is in place.

  1. Considerations:

Before opting for a maid insurance policy as an alternative, employers should carefully review the coverage details and terms of the policy to ensure it meets their specific needs and provides adequate protection.

Additionally, employers should familiarize themselves with their obligations under Singaporean law to avoid any potential liabilities or penalties.

Understanding the alternative options to the $5,000 security deposit allows employers to make informed decisions that best suit their requirements while ensuring compliance with relevant regulations.

6 Important Questions about Maid Insurance
  1. Do I Need to Buy Medical Insurance for My Helper?

Yes, you are required by law in Singapore to purchase medical and personal accident insurance for your helper. This insurance policy must be in effect before your helper arrives in Singapore or is deployed to work in your house.

2.Requirements for Medical Insurance:

Employers need to purchase at least $60,000 per year for inpatient care and day surgery during your helper’s stay in Singapore.

3.Requirements for Personal Accident Insurance (PAI):

The PAI policy must have a sum assured of at least $60,000 per year, as per MOM regulations. This insurance covers sudden, unforeseen incidents resulting in permanent disability or death.

4.Considerations for Higher Insurance Coverage:

Employers are encouraged to buy a higher insurance coverage for their helpers, especially in light of the Covid-19 pandemic. MOM advises additional insurance coverage to alleviate unforeseen medical costs.

5.Important Checks Before Purchasing Medical Insurance:

Always ensure that the medical insurance covers treatment and hospitalization costs related to Covid-19. Pay attention to exclusion clauses to understand the coverage comprehensively.

6.Responsibility for Inpatient and Outpatient Costs:

As an employer, you are fully responsible under the Employment of Foreign Manpower Act for both inpatient and outpatient treatment costs incurred by your helper.

What medical checks does my maid have to go through?
  1. Upon your maid’s arrival in Singapore, she will need to undergo a series of medical checks to ensure her health and eligibility to work under the Ministry of Manpower’s (MOM) standards.

    1. Initial Medical Examination:
    • Within 14 days of arrival, your maid must complete a comprehensive medical examination. This examination assesses her overall health, checks for pregnancy, evaluates blood pressure, and screens for any viral diseases.
    1. Half-Yearly Medical Screening:
    • Following the initial examination, your maid will be required to undergo half-yearly medical screenings to maintain MOM’s health standards.
    • These screenings typically include checks for pregnancy and VDRL every 6 months, HIV every 2 years, and TB screening once every 2 years.
    1. Additional Checks:
    • In addition to the standard screenings, recent requirements mandate checks on Body Mass Index (BMI) and visible signs of abuse during the half-yearly medical screenings.
    1. Clinic Visits and Submission:
    • All medical checks must be conducted at MOM-approved clinics.
    • The results of these checks are submitted directly to MOM by the authorized clinics.
    Ensuring that your maid undergoes these regular medical checks is essential for maintaining compliance with MOM regulations and safeguarding her health and well-being throughout her employment in Singapore.

What Are Some of My Obligations As An Employer to my Maid?
  1. As an employer, it’s crucial to fulfill your obligations to your maid to ensure her well-being and adhere to regulations set by the Ministry of Manpower (MOM). Here are some key responsibilities:

    Timely Salary Payment: It’s imperative to pay your maid’s salary on time as agreed upon in the employment contract. This ensures financial stability for your maid and reflects your commitment to fair employment practices.

    Cover Living Expenses: As per MOM requirements, you are responsible for covering all living expenses of your maid, including food, accommodation, and utilities. Providing a safe and comfortable living environment contributes to her overall welfare and satisfaction.

    Healthcare and Insurance: Ensure your maid has access to necessary healthcare services. This includes providing medical insurance coverage as mandated by MOM to cover her medical expenses in case of illness or injury during her employment period.

    Work Permit and Documentation: It’s your responsibility to ensure that your maid’s work permit and other necessary documentation are valid and up-to-date. Any lapses in documentation could lead to legal complications for both you and your maid.

    Welfare and Safety: Prioritize your maid’s welfare and safety by providing adequate rest periods, reasonable working hours, and a safe working environment. Additionally, ensure she has access to appropriate support services if needed.

    Respect and Fair Treatment: Treat your maid with respect and fairness, adhering to the principles of dignity and equality. Avoid any form of discrimination, harassment, or exploitation in the workplace.

    Communication and Support: Maintain open and clear communication with your maid to address any concerns or issues she may have. Provide necessary support and guidance to help her adapt to her new environment and perform her duties effectively.

    By fulfilling these obligations, you not only comply with MOM regulations but also contribute to a positive and respectful working relationship with your maid, fostering mutual trust and understanding.


Am I Obliged To Give Rest Days To My Migrant Domestic Worker?
  1. Ensuring your migrant domestic worker (MDW) receives rest days is not just a matter of obligation; it’s also crucial for their well-being and productivity. Here’s what you need to know about rest days for MDWs:

    Entitlement to Rest Days: According to regulations set by the Ministry of Manpower (MOM), all MDWs who have their work permits issued on or after January 1, 2013, are entitled to a weekly rest day. This provides them with much-needed time to rest, recharge, and attend to personal matters.

    Mutual Agreement for Work on Rest Days: While MDWs are entitled to rest days, there may be situations where they agree to work on their rest days. This could be due to urgent household needs or other reasons. In such cases, both the employer and the MDW must have a mutual, written agreement for her to work on her rest days.

    Compensation for Work on Rest Days: If your MDW works on her rest days as per the mutual agreement, you are obligated to compensate her accordingly. This compensation can take the form of either a replacement rest day within the same calendar month or extra pay.

    Calculation of Rest Day Pay: The formula for calculating compensation for each rest day worked is straightforward. You divide the MDW’s basic salary by 26 to determine the compensation for one rest day. This ensures fair compensation for the additional work performed.

    Respecting Rest Days: It’s essential to respect your MDW’s rest days and avoid unnecessary work assignments during these times. Encourage her to use this time for rest, recreation, and personal activities, which can contribute to her overall well-being and job satisfaction.

    By adhering to these guidelines, you not only fulfill your obligations as an employer but also demonstrate respect for your MDW’s rights and well-being. A balanced approach to work and rest fosters a positive working relationship and contributes to a harmonious household environment.

What is the compulsory course – the “SIP” about?
  1. The Settling-In-Program (SIP) is a one-day orientation course mandatory for first-time migrant domestic workers (MDWs) in Singapore. Within three days of arrival, excluding Sundays and public holidays, MDWs attend this program conducted in their native language. The SIP covers five modules: Introduction to Singapore, Conditions of Employment, Safety at Home, Safety in Other Areas, and Relationship and Stress Management. It equips MDWs with essential information and skills to adapt to life and work in Singapore effectively, promoting a safe and harmonious environment for both employers and employees.

I Wish To Transfer My Helper. What Should I Do?
  1. Transferring your helper involves several steps to ensure a smooth transition for both you and your helper. Here’s what you need to do:

    Obtain Consent: Provide written consent to your agency to authorize them to assist with your helper’s transfer. This step enables the agency to facilitate the transfer process effectively.

    Levy Payment: Continue paying the levy up to the day before the new Work Permit is issued for your helper. Additionally, if your helper’s last medical examination was conducted five months ago, you are responsible for arranging her 6-monthly medical examination, if required.

    Repatriation Responsibility: If the transfer is unsuccessful and the Work Permit is canceled or expires, you must repatriate your helper within 14 days from the date of the Work Permit cancellation or expiry.

    New Employment: Your helper can only start working with the new employer once the Work Permit has been issued in the new employer’s name. Ensure any outstanding salary is paid on the day you release her to join her new employer.

     

    Agency Fees: For the transfer process, you typically won’t need to pay anything to the maid agency unless you require them to provide food and accommodation for your helper during the interim period. However, it’s important to note that you are still responsible for paying your helper’s salary, even if she is not performing any work while staying with the agency.

    By following these guidelines, you can facilitate a successful transfer for your helper while fulfilling your obligations as an employer. This ensures a seamless transition for all parties involved.

Online Services

What shall I do if I select online services?

If you select online services, here’s what you should do

  • Fill out your contact information, select your preferences and click summit.
  • You will receive an email from Greatlink containing your username and password. Click on the provided link.
  • Enter your username and password in the biodata section.
  • Select your preferred maid and download the PDF.
  • Make payment, complete employer details, and sign the biodata (last page) and history.
  • Email us the payment receipt, employer details, signed PDF, and supporting documents to greatlinkmaid@yahoo.com.

Upon receiving your email submission, we will:

  • Send you an agency receipt and an e-authorization link via email for the agency to apply for the MDW work permit.
  • Provide a full set of documents required by MOM for the employer to sign.
  • Once we receive the complete documents, we will process the application within 24 hours.

Others

What is a transfer maid?

A transfer maid is a migrant domestic worker (MDW) already employed in Singapore who seeks new employment with a different employer. This can happen when their current contract ends or if either party decides to terminate the employment. Transfer maids offer the advantage of being readily available for employment without the need for overseas recruitment. Employers can find transfer maids through agencies or online platforms, ensuring clear communication about expectations and responsibilities.

  • Indonesia
  • Myanmar
  • Philippines
  • Mizoram (India)
Who Can Hire A Maid?

In Singapore, eligible individuals or families can hire a maid, officially known as a Foreign Domestic Worker (FDW), to assist with household chores and caregiving duties. Eligible employers typically include:

  • Singapore Citizens
  • Permanent Residents
  • Employment Pass or S Pass holders
  • EntrePass holders
  • Dependent Pass holders (subject to certain conditions)

These individuals or families must meet the eligibility criteria set by the Ministry of Manpower (MOM) and adhere to regulations governing the employment of FDWs. This includes fulfilling requirements such as providing suitable accommodation, paying a monthly levy, and ensuring the welfare and safety of the FDW.

We offer a comprehensive service for direct hiring of foreign domestic workers through GreatLink, managing paperwork in Singapore and facilitating processes in the maid’s home country as needed. In Singapore, we handle visa and work permit applications, ensure the employment contract complies with local laws, and arrange airport transfers upon the maid’s arrival.

We coordinate her initial medical check-up and complete the Singapore Employment Pass (SIP) before handover. Our service includes pre-employment procedures like medical checks and documentation in the maid’s home country, alongside travel arrangements and visa assistance. We provide ongoing support, including orientation on local laws and cultural norms, ensuring a smooth transition and compliance with employment regulations throughout the hiring process.

Direct hiring of GreatLink maids not in Singapore involves employers in Singapore recruiting domestic helpers directly from GreatLink’s international pool of candidates who have not previously worked in Singapore. This process allows employers to choose from a diverse range of candidates with various skills, potentially saving on agency fees compared to local hires. Employers typically engage in selecting candidates, conducting interviews remotely, and verifying backgrounds through GreatLink.

GreatLink assists with all necessary documentation, including work permits and contracts, and provides pre-departure training to prepare the maids for their roles in Singapore. Despite its advantages, direct hiring may present challenges such as cultural adjustments and ensuring compliance with Singaporean employment regulations. Employers can ensure a smooth process by maintaining clear communication, thorough selection processes, and providing adequate support and orientation to the maids upon their arrival in Singapore.

COVID 19 FAQ’S: Hiring a Maid During COVID-19

Can I still hire a maid during this Covid-19 Period?

Yes, you can!

What are the various ways to hire in current times?

Greatlink Employment offers two ways to hire domestic helpers:

  • Newly-Arriving Helpers: They arrange hiring from partner countries, but employers must cover SHN and COVID-19 costs, pending MOM’s approval for entry.

 

  • Transfer Maids: Greatlink Employment assists in sourcing transfer maids for selection.

 

This version succinctly outlines the two hiring options available through Greatlink Employment, specifying the responsibilities of the employer and the services provided by the agency.

Hiring an MDW(Migrant Domestic Worker) - what is the process?

Greatlink Employment follows a consistent process:

  • Understanding Requirements: They assess your needs.
  • Interviews: Greatlink Employment arranges interviews with shortlisted prospective FDWs for hire.
  • Applying for IPA: They assist in applying for your helper’s In-Principal Approval (IPA) from MOM, subject to approval.
What changed during Covid-19 and Phase 2?

Changes During COVID-19 and Phase 2

After IPA approval, Greatlink Employment helps submit entry approval to MOM. Once MOM approves your maid’s entry, Greatlink Employment can assist in booking a flight ticket (subject to availability). Upon arrival, MDWs must serve a Stay Home Notice (SHN) immediately.

This version succinctly outlines the changes during COVID-19 and Phase 2 regarding the process handled by Greatlink Employment, including entry approval, flight booking, and SHN requirements for MDWs.


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